Section 1

Overview

This Refund Policy constitutes our complete policy on refunds, cancellations, chargebacks, and payment disputes for all products and services offered by ZYNALGO GLOBAL LLC ("ZynAlgo", "we", "us", or "our").

All products are licensed, not sold. By completing a purchase, you confirm that you have read, understood, and agreed to this Refund Policy in full. Capitalized terms not defined here have the meaning given to them in our Terms of Service.

Section 2

Eligible Products 7-Day Refund

We offer a 7-day refund window on the purchase price of standalone retail indicators, including (but not limited to):

• ZynAlgo Trendline
• Mini Dashboard
• S&R Pro

Conditions:

• The refund request must be submitted in writing to [email protected] within 7 calendar days from the original purchase date.
• Refunds are issued at our sole discretion after review.
• Refunds will not be granted if there is evidence of abuse - e.g. downloading or capturing the indicator's logic, redistributing it, sharing access, or repeated purchase-and-refund behavior across accounts.
• Once a refund is issued, your access to the refunded product is permanently revoked.

Section 3

Non-Refundable Products and Services

The following products and services are final sale and strictly non-refundable, in whole or in part, under any circumstance:

• All Automation products (bots, automated execution tools, signal-routing automations, etc.).
• All VIP subscription plans (VIP, VIP Elite, VIP Ultimate), whether billed monthly, yearly, or as a lifetime/promotional purchase.
• All renewal charges on recurring subscriptions.
• Mentorship, educational courses, community access, and bundled bonuses.
• Any product purchased with a discount code, promotional offer, or as part of a bundle.

It is your responsibility to cancel recurring subscriptions before the next billing cycle. You can cancel at any time from your account dashboard or by contacting support. Cancellation stops future renewals; it does not retroactively refund the current or past billing periods.

Section 4

How to Request a Refund & Processing

For eligible products under Section 2, contact [email protected] with:

• Your full name and the email address used at checkout
• Order ID / transaction reference
• The product name
• A short reason for the request

How your request is processed

1. 15-30 days

   Review by our Finance team

   Each eligible request is reviewed and processed by our finance department within 15-30 calendar days from the date the request is received.

2. 5-10 business days

   Disbursement to your bank

   Once your request has been approved and fully processed, the refunded amount is returned to your original payment method / bank account within a further 5-10 business days, depending on your bank or payment provider.

3. Important

   No disputes during processing

   Initiating any chargeback, payment dispute, bank reversal, or other claim while your refund request is still under review or being processed is a violation of this Policy. Doing so will immediately void your eligibility for the refund and may trigger the consequences described in Section 6.

Section 5

No Refunds Outside This Policy

Any request for a refund that falls outside the conditions of Section 2 - including but not limited to dissatisfaction with trading results, change of mind, lack of trading skill or experience, broker incompatibility, market conditions, or failure to read product documentation - will be denied. By completing a purchase, you confirm you have read and understood this Refund Policy.

Section 6

Chargebacks, Disputes & Refund Threats

6.1 No threats, coercion, or extortion

Attempting to obtain a refund - to which you are not entitled under this Policy - by means of threats, coercion, public defamation, harassment, intimidation, or extortion (including threats of chargebacks, lawsuits, negative reviews, social media campaigns, doxxing of staff, or community brigading) will be treated as a material breach of these Terms. Upon detecting such behavior, we reserve the right, at our sole discretion and without prior notice, to:

• Immediately and permanently terminate your account, license keys, indicator access, automation access, VIP membership, Discord access, and any other Service access - without refund.
• Permanently blacklist the customer, their email addresses, payment methods, IP addresses, TradingView/NinjaTrader/Discord IDs, and any associated accounts from any current or future ZynAlgo product, brand, or community.
• Withhold any pending bonuses, affiliate commissions, referral credits, or community rewards.
• Pursue legal remedies, including claims for breach of contract, tortious interference, defamation, and recovery of legal fees.

6.2 Chargebacks and payment disputes

Filing a chargeback, payment dispute, PayPal/Stripe claim, or bank reversal against ZynAlgo for a charge that is valid under these Terms - particularly for non-refundable products under Section 3 - is considered fraudulent and a material breach of this agreement. If you initiate a chargeback or payment dispute, you authorize us to:

• Immediately suspend and permanently revoke all access to your account, products, automations, subscriptions, and community channels, regardless of the dispute's outcome.
• Submit evidence to the payment processor and card network, including these Terms, the Refund Policy, your acceptance record, your purchase history, your usage logs, and any related correspondence.
• Recover the disputed amount, plus any chargeback fees, administrative fees, processing fees, and legal fees, by any lawful means, including referral to a collections agency and reporting to fraud-prevention databases (TradingView, NinjaTrader, Discord, Stripe Radar, and similar).
• Pursue a counterclaim for fraud, breach of contract, and damages.

6.3 Evidence and records we maintain

To defend against unjustified refunds, chargebacks, payment disputes, and refund threats, ZynAlgo maintains, retains, and reserves the right to use the following records and evidence at any time, in any forum (payment processor, card network, fraud-prevention database, court, arbitrator, regulator, or proportionate public response to defamatory claims), without further notice to you:

• Acceptance records of these Terms of Service and the Refund Policy at the moment of checkout - including timestamp, IP address, browser fingerprint, geolocation, and explicit consent (such as the "I have read and agree" checkbox tick) where applicable.
• Order and payment records - invoice, transaction ID, billing email, billing address, payment method, processor metadata, AVS/CVV match results, and all communication with payment partners (Stripe, PayPal, and similar).
• Access provisioning logs - timestamped records of every moment indicator access, automation access, license keys, VIP membership, Discord roles, TradingView invite-only access, or NinjaTrader machine activations were granted to, modified for, or used by you.
• Usage and activity logs - login events, indicator-load events, automation runs, signal/webhook activity, dashboard usage, alert events, and any API events linked to your account, license keys, or device identifiers.
• Screenshots, recordings, and exports of your purchase confirmation, your account dashboard reflecting active access, your community/Discord interactions, and (where applicable) your support conversations.
• Communication records - email threads, support tickets, live chat transcripts, Discord/Telegram messages, and any voice or video calls in which you participated.
• Subscription history - every renewal, every advance renewal-notice email sent to your address, every cancellation interface impression, and every opportunity you had to cancel prior to being billed.

By purchasing or using any ZynAlgo product, you expressly consent to our collection, retention, and use of the records above as evidence. We may submit, quote, reference, or publish this evidence to banks, card networks, and payment processors; fraud-prevention databases and shared blacklists (Stripe, PayPal, TradingView, NinjaTrader, Discord, and similar); courts, arbitrators, regulators, and law-enforcement authorities; and publicly, in proportionate and good-faith response to defamatory reviews or claims that misrepresent our Service.

6.4 Try support first

Section 7

Contact Information

Refund requests and any questions about this Refund Policy should be sent to us at:

This Refund Policy is incorporated into and forms part of the ZynAlgo Terms of Service. In the event of any conflict between this page and the Terms of Service, the Terms of Service shall prevail. By purchasing or using any ZynAlgo product or service, you acknowledge that you have read, understood, and agreed to this Refund Policy.